New Service

The City of Tualatin requires an application card be completed in order to provide services (Municipal Code 3-3.030). An application will be mailed upon request, may be obtained at the City Offices from the receptionist between 8:00am and 5:00pm Monday through Friday, or downloaded:

Residential Customers
Commercial/Industrial Customers

Residential or Commercial, please fill it out and return it to the City directly or by fax to (503) 691-6884.

Paying Your Bill

Address: 18880 SW Martinazzi Avenue, Tualatin, OR 97062

• In Person: Payments may be made, and a receipt provided for payment, at the City Offices receptionist desk.
• Mail: Please send payments to allow time to be processed by Post Office and our personnel by the due date.
• Automatic Pay: Sign up to have the payment deducted directly from your checking account. Submit completed form along with a VOIDED blank check (not deposit slip).
• Drop Box: A drop-box is conveniently located as you drive through the parking lot at the Council Building. It is available 24 hours a day.

A $10.00 "Door Hanger" fee is applied to delinquent accounts not responding to our Delinquent Notices. After our delinquent notice due date another notice (a Door Hanger) is placed at the residents advising of our intent to disconnect service if bill is not paid. This notice generates a $10.00 "Door Hanger" fee at the time printed.

Usage Rates

Water Rate	$2.29 CCF	(100 Cubic Feet)
Wate Service Charge	$3.40	(All Customers)
Water Facility Charge	$3.50	(Residential Customers)
Sewer Base Fee	$21.0319	(All Customers/Per Dwelling Unit
Sewer Use Charge	$1.4156	(All Customers)
Storm Drain	$4.36	(All Customers/Per Equivalent Surface Unit)
Road Maintenance Fee (includes Sidewalk/Tree/Reverse Frontage)	$3.42	(All Customers/Per Building Area)

Water is sold in units of 100 cubic feet or 1 unit. There are 748 gallons per 100 cubic feet or 1 unit. Pricing is as follows for residential customers. Water is currently $2.29 per unit. The Sewer Base Fee, a flat fee per dwelling unit per month, is $21.0319. The Sewer Use fee is $1.4156 times your winter average water consumption (for new residents this multiplier is 8 until a winter average is established).

High Bill Concerns

The City is proactive in responding to major water loss and high utility bills. If there seems to be an unusual amount of water use, the Utility clerk will initiate a "leak check" with our Operations crew and attempt to contact the customer directly.

Single Family Residential: Does your water bill seem usually high? It is difficult to determine an "average" bill due to the various ways we may use water. In order to have a starting place, it would be safe to say that a $70 utility bill would not be unusual. The way that water is sold, and with the addition of charges for storm, sewer, road, and misc., the actual bill may vary from month-to-month. Although, it is not unusual for a bill to remain the same each month. The time of year may also be a factor, when irrigating in the Summer, the bill may be higher.

Policy: The current City policy will provide for an adjustment ONLY when the current bill is three times the amount for the same period in the prior year.

A written request for relief must be submitted, accompanied by a receipt for repair, within 30 days. This will only provide for limited relief, the normal consumption must still be paid, along with the over-consumption billed a half the rate. There is no adjustment to the other charges, such as: Storm, Sewer, etc. NO adjustment will be made to bills without sufficient proof of leakage.

FAQs

• Can I pay for my water bill online or with a Credit Card?
  No and Yes. We do not currently accept payments online, but we can accept Visa or Mastercard either over-the-phone or at our front counter. To pay over-the-phone, please call 503-691-3056. To pay in-person, please come to the front desk of the Council Chambers at 18880 SW Martinazzi Ave.
• Is Tualatin water flouridated?
  Trace amounts of fluoride are naturally present in raw water sources. Neither the City of Portland nor the City of Tualatin add fluoride to the water. Check with your dentist to see if supplemental fluoride is recommended for your family.
• When are water bills sent?
  Water bills are mailed the last working day of each month.